Help Center




















Providing you with the information and assistance you need for a seamless banking experience

 
If you have questions about your accounts and transactions, need technical support, seek guidance on security and fraud concerns, or want to explore the world of online and mobile banking, our comprehensive Frequently Asked Questions and dedicated support sections have you covered.
 
Navigate through the categories below to find the answers and solutions you're looking for. Your financial well-being is our priority, and we're committed to making your interaction with our services as smooth as possible.
Read through our Personal Banking FAQs and Business Banking FAQs for initial guidance. If you don't find the information you need, please contact us.
Your Relationship Manager is available to assist with all transactions and guidance you may require with Golden State Bank accounts you currently manage or wish to open. Please contact us for assistance.
If you encounter any challenges using our website, please contact our technical support team. We will ensure you can navigate our site to maximize its tools and resources while handling your financial business.
Safeguarding your Golden State Bank accounts and your personal information remains our primary focus. Please review the various security measures we have in place and access valuable information about protecting your identity.
If you require assistance enrolling in and accessing Online and Mobile Banking, please contact us at onlinebanking@goldenstatebank.com or (909) 981-8000, opt 2.